Friday, August 17, 2007

Are you also fed up of these calls?

You are sitting on the comfortable sofa in your living room. You have just come back from a tiring day in office and trying to relax in front of TV. Before switching on TV, you have kept all the stuff in your pockets on the table. Now you are watching TV, you don't want to move for next 15-30mins at least. Suddenly you hear your phone ringing.

You think. You think it could be someone from office (may be something went wrong), it could be your girlfriend (why she calls up at odd times always), it could be your school friend (he is in town for last 2 days, and this is the suitable time for this bugger to call up) or whoever it is, it could be something important which needs your immediate attention. Buried in these thoughts cursing the person who invented cellphone, you get up from your comfortable sofa to pick up the phone. You look at the display. It's an unknown number.

Who it can be? May be some bugger has dialed a wrong no. You are gonna be really mad at the guy, you are going to teach him some dos and don'ts before dialing any no. Today is the bad day for the person who has just called you, by mistake may be.

You angrily, cursing the person who doesn't look at the keypad before dialing any no, pick up the phone. The conversation goes as below:

You: Hello, who's this?
Caller: Hello sir, this is X, calling on behalf of ABC.
You: What is it all about?
Caller: Sir, do you hold an ABC Bank credit card?
You: Yes (thinking, has there been any fraud on your card and bank is trying to report it. See, this is the benefit with these banks, they are so concerned about their customers)
Caller: Sir, we have a very exciting offer for you. (Before you can say anything) Sir, we are offering you a health insurance worth Rs Y Lacs on your credit card. Whenever you visit hospital and pay for medicines, just use your ABC Bank credit card and all your money will be reimbursed.
You: That's really good. (See, I told you, this bank is really concerned about their customers)
Caller: Sir, for that you just have to verify some details and the facility will be made available to you.
You: Isn't this facility provided by default to all your card holders?
Caller: No Sir! we are providing this to some of our most preferred customer. (You, feel proud. Oh! so I am their preferred customer.)
Caller: Sir, your date of birth please. (This rings a bell inside your head, why the hell they are asking for my date of birth)
You: Why are you asking for my date of birth? Can you explain to me in details about your offer.
Caller: Sir, we are offering you a health insurance worth Rs Y Lac, for that you will have to a premium of x Rs quarterly.
You: That part you did not tell me earlier.
Caller: Sir, but you don't have to do anything about it. It will come as part of your statement.
You: But I'll have to pay the bills, right?
Caller: Yes, Sir!
You: Then? (Now you are thinking, all of them are cheats, they just want to earn money, no matter how they do so. If you hadn't asked for those details, they almost convinced you for that.) I don't want any insurance, I already have health insurance and don't need one. Please don't call me again for this.
You hang up cursing your credit card company.

If you are already fed up of such calls, then the conversation could go somewhat like this:

You: Hello, tell me! (you have probably guess who is on the other side)
Caller: Sir! this is X calling from ABC.
You: Why are you calling ME then?
Caller: Sir! we have a very exciting offer for you.
You: I am not interested in any of your offers and don't ever call me again.

Or something like this:

You: Hello!
Caller: Sir! this is X calling from ABC
You hang up.

It's even more irritating if the conversation is as follows:

You: Hello!
Caller (an IVR): Download kijiye latest ringtones........

Now you don't even have anyone on the other line to scream at.

I always wonder how many such calls actually mange to impress the customer and end up in successful selling.

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