Sunday, August 7, 2011

Corporate Jadugar: Time Manipulation

We are always told so many things about time being constant, you have to follow time, it doesn't follow you and so on. Now such fundamentals are for us mere mortals. For our magicians they do not apply because they have mastered the art of manipulating time in their favour.



Following example will illustrate the way these masters of the corporate world play with time.



In case you write a mail to Mr X and he does not reply to you in lets days 2 days, you will escalate the case to his boss. Now X is smart. He does something which in the face of it will look very normal and logical thing to do, but in doing so he is actually creating time for himself that nobody takes note of.



X forwards your mail to one of his subordinates Mr. Y, marking all the concerned parties and asks him to action on that particular actionable. Now if Y does not revert in next 2 days, what will you do? Well, you will write a follow up mail to Y, because you have never written to him before. If Y doesn't revert even then, you will write back to X after 2 days asking for his intervention. Subsequently after 2 more days if X does not revert you will escalate to his boss.



If you analyze the above event closely, you would see the escalation that would have happened 2 days from the day you wrote to X will now happen after 6 days, so he actually created 4 more days for himself by doing something very simple seemingly harmless thing which did not require any significant effort on his part.



While everyone was too busy looking at the end point X quietly shifted the starting line behind. :D

Thursday, August 4, 2011

Corporate Jadugar: Illusion of Approval

It's been almost 6 years since I have first ventured into corporate world. Although all these years I have worked in only one company, my job role allowed me to interact with a lot of people from different parts of business within and outside our organization. These people have different ways of approaching any situation depending on the position and business vertical they are in. Some of these people have been really special in their ways of dealing with their responsibilities. I have recently started calling such people Corporate Jadugar. In due course you will understand the reason I have chosen this term.



In my attempt to put forward some of the common illusions these magicians pull off during their today life, I am starting this series. Here is my first post among a series of posts I intend to write in future.



Illusion of Approval

One of the very first thing I learned after entering to corporate world, was that you require approvals to perform any significantly important tasks. Sometimes you may even require approvals for not so important tasks as well. Dictionary meaning of the word says "The action of officially agreeing to something or accepting something as satisfactory." So the person who is approving anything takes over the responsibility of anything that particular action will result into. If the result is desirable, nobody has any problem but in case of undesirable and harmful outcome the approver might get into trouble.



To save themselves from such troubles in case of an undesired outcome our Corporate Jadugar have come up with this magic trick called "illusion of approval". In this case you will get the approval from the CJ but in case of any mishap the approval will suddenly disappear.



Here I describe the curious case of disappearing approval. It is very simple but effective trick.



Lets assume I need an approval from a Function Head for some action I am going to perform, which I believe is going to benefit the organization. In such a scenario I write to the person at my level in the respective function. The communication would be something like this:



"Dear X, I intend to do this action which will result into certain benefits for the organization without adding to any risk."



Mr X here is very smart and is trainee Jadugar. He will send following communication to his Unit Head.



"Dear UH, Gaurav says this particular action is beneficial for the organization and also does not involve any additional risk, hence based on Gaurav's recommendation please recommend this."



Now point to be noted here is that Mr X himself has not made any recommendation. He is asking is boss to act on my recommendation. Now Unit Head, who is a Jadugar himself will write the following mail to his Function Head.



"Dear FH, Mr X says this is good, hence request your approval for this based on X's recommendation."



To this our senior Jadugar will revert.



"Dear UH, based on your recommendation I am approving the following."



At this point you will believe that you have received the Function Head approval and proceed. Now in case of any mishap you will be asked to reproduce the approval. When you reproduce this conversation, you yourself will realize that the approval has suddenly disappeared. When you read the entire conversation again you will know that the approval you received was based on X's recommendation you actually did not make any recommendation in the first place. So if anyone is to be blamed for the mishap is you.



This reminded me of an old joke I heard very long ago. The joke goes something like this:

One guy walks in to a sweets shop and asks, "aadha kilo jalebi dena."

When shopkeeper starts packing the jalebi's the guy says, "ek kaam karo, jalebi rahne do. uske badle mein aadha kilo rasgulle de do."

When shopkeeper starts packing rasgulla's the guy changes his mind again and says, "accha rasgulle bhi rahne hi do. uske badle mein aadha kilo gulab jamun de do."

Shopkeeper packs the gulab jamun and hands over to the guy. When shopkeeper asks for the money the guy says, "kis baat ke paise?"

Shopkeeper replies, "gulab jamun ke"

The guy responds, "lekin wo to rasgulle ke badle mein liye."

Shopkeeper, "to theek hai rasgulle ke hi paise de do."

The guy, "lekin wo to jalebi ke badle liye the."

Shopkeeper, "haan to jalebi ke hi de do."

The guy, "lekin jalebi to maine li hi nahi to uske paise kyon dun."